5. Management Support

5.1 Understanding Change

5.1.1 Identify organizational and environmental drivers of change
5.1.2 Identify stakeholder reactions to change
5.1.3 Identify organizational/cultural barriers to change

5.2 Facilitation, Leadership & Teams

5.2.1 Identify the role of formal and informal leader within organizations
5.2.2 Identify different leadership styles and identify your style(s)
5.2.3 Identify the differences between a leader, a manager and a facilitator and explain when each role is appropriate
5.2.4 Explain the stages of team development
5.2.5 Explain the role and uses of teams within the organization

5.3 Working with People & Decision Making

5.3.1 Identify and use appropriate motivational theories
5.3.2 Identify the stages of the decision making process
5.3.3 Define various types of decisions
5.3.4 Identify and use conflict resolution methods

5.4 Managing Meetings

5.4.1 Identify meeting purpose and set an agenda accordingly
5.4.2 Identify “information only” and “discussion” items, and prepare necessary documentation
5.4.3 Identify meeting “time wasters” and develop strategies to avoid or minimize them
5.4.4 Prepare informal meeting notes or formal minutes as necessary
5.4.5 Prepare and update a follow-up Action Sheet

5.5 Managing Time

5.5.1 Identify unifying “mission” and subsidiary goals and objectives for time use
5.5.2 Develop a weekly work plan
5.5.3 Organize work space appropriately
5.5.4 Make appropriate use of a planner (electronic or hard copy)

5.6 Ethics

5.6.1 Identify the role of ethics in business decision making and business planning.
5.6.2 Identify ethical issues facing organizations in today’s environment
5.6.3 Explain the concept of corporate social responsibility as it evolves from ethics.

5.7 Negotiations

5.7.1 Identify the stages of a negotiation
5.7.2 Identify the types of negotiation
5.7.3 Identify available power bases of the negotiating partners