6. GENERAL MANAGEMENT

6.1 Benchmarking & Best Practices

6.1.1 Identify appropriate benchmarking criteria
6.1.2 Identify appropriate benchmarking processes
6.1.3 Carry out and evaluate a benchmarking exercise
6.1.4 Identify sources of relevant industry best practices
6.1.5 Evaluate organizational performance against best practices

6.2 Strategic Planning

6.2.1 Explain the role of mission, goals and objectives in strategic planning
6.2.2 Explain the process of SWOT analysis
6.2.3 Identify strategic alternatives
6.2.4 Develop a method for selecting the most appropriate alternative
6.2.5 Identify implementations to support the chosen alternative

6.3 Project Management

6.3.1 Identify tasks required to complete a project
6.3.2 Identify resource requirements
6.3.3 Identify appropriate planning tools
6.3.4 Identify milestones and appropriate metrics
6.3.5 Develop a project plan and monitor its progress

6.4 Change Management

6.4.1 Identify controllable or uncontrollable circumstances requiring a change in organizational behaviour
6.4.2 Identify the nature and scope of the required change
6.4.3 Identify potential sources of resistance to change
6.4.4 Develop a plan to implement the required change, including feedback and modification processes