1. Corporate Operations

1.1 By-laws, Regulations & Policy

1.1.1 Identify information that is legally required in by-laws
1.1.2 Identify and interpret by-law information relating to member and board meetings
1.1.3 Identify and interpret by-law information relating to maintenance and availability of records, and execution of documents and financial instruments
1.1.4 Identify the governing Act for a body corporate
1.1.5 Identify information that should be included in a policy
1.1.6 Develop a policy and supporting procedure(s)
1.1.7 Organize policies and procedures in a coherent manual

1.2 Knowledge & Records Management

1.2.1 Define and identify critical and non-critical organizational knowledge
1.2.2 Develop a storage strategy for critical and non-critical knowledge
1.2.3 Design, implement and maintain electronic and hard-copy filing systems
1.2.4 Develop a PIPEDA-compliant records retention strategy

1.3 Human Resources

1.3.1 Develop and implement a performance appraisal system
1.3.2 Understand the application of Federal and Provincial labour standards/labour relations legislation in the workplace
1.3.3 Understand and comply with the requirements of Workers’ Compensation legislation
1.3.4 Understand and comply with Federal and Provincial payroll source deduction requirements
1.3.5 Understand the recruitment/orientation/termination process

1.4 Risk Management and Insurance

1.4.1 Identify different types of insurance coverage an organization may require and define the purpose of each
1.4.2 Determine the type(s) of insurance required by an individual organization
1.4.3 Identify factors affecting the assessment of the organization’s risk and quantify the risk

1.5 Business Continuity Planning

1.5.1 Identify risk factors affecting business continuity
1.5.2 Identify “at-risk” data
1.5.3 Identify preventative, mitigating and recovery measures
1.5.4 Develop and implement a business continuity plan

1.6 Technology

1.6.1 Identify the use and application of different technologies
1.6.2 Determine organizational need for productivity software and identify the most appropriate package(s)
1.6.3 Determine organizational need for database software and identify the most appropriate package
1.6.4 Define and identify the use and application for web-based technologies
1.6.5 Explain “total cost of ownership” as it relates to technology
1.6.5 Demonstrate proficiency in a range of software used in the workplace