4. Communications

4.1 Oral Communication

4.1.1 Explain the differences between formal and informal oral communication
4.1.2 Give an overview of the oral communication process
4.1.3 Explain the role of filters in oral communication
4.1.4 Demonstrate active listening skills
4.1.5 Prepare a formal group presentation

4.2 Written Communication

4.2.1 Identify and explain the purpose of the major forms of written communications (e-mail, memorandum, letter, report)
4.2.2 Explain the differences in structure between the major forms of written communications and identify when each is appropriate
4.2.3 Identify the minimal components of a set of minutes
4.2.4 Identify the different styles of minutes
4.2.5 Outline and prepare a report